Pause a contact in sequence means that the sequence is temporarily stopped for the contact. The paused contact will not receive emails and tasks scheduled on that contact will not appear until it is paused.

  1. How to pause a contact in sequence :
  • Go to the Contacts page and select one or more contacts
  • Click on the button Actions and click on Pause in sequence

  • A window appears, you have to select the sequence in which you want to put the contact(s) in pause
  • Click on Submit to put the contact(s) in pause. The contacts will be paused and will no longer receive the scheduled e-mails in the selected sequence until they are released from pause.

video : Pause a contact in sequence

Care: if you select several contacts that are in different sequences, only the contacts present in the sequence you have selected owing to the drop-down menu will be paused.

It is also possible to put a contact in pause directly from the contact's page, on the sequence tab on the right.

A paused contact will adopt the status "Paused" (1) which is a new status in the sequence, and which you can filter (owing to our customizable filters) to find all your paused contacts.


2. How to unpause a contact in sequence:

  • Go to the Contacts page and select one or more contacts
  • Click on the button Actions and click on Unpause in sequence

  • A window appears, you must select the sequence in which you want to unpause the contact(s)
  • Click on Submit to take the contact(s) out of pause. The contacts will be unpaused in the selected sequence. The step that was programmed before the pause will be reprogrammed to the incoming time.

Manipulation in video : Unpause a contact

Be careful : If you select several contacts that are paused in different sequences, only the paused contacts in the sequence you have selected via the drop-down menu will be unpaused in the sequence.

It is also possible to unpause a contact directly from the contact's page, owing the sequence tab on the right

Important : If you receive an out-of-office email from one of your contacts and it has been detected as an out-of-office email by our artificial intelligence, the contact will be automatically be paused in the sequence.

3. Reschedule the emails when the contact is unpaused:

  • If I unpause a contact before the number of days between the two steps has passed, the next mail will be scheduled respecting the number of days remaining before the next step.

Example: Let's take the case of a two-step sequence with the second step being scheduled 5 days after the first one. If a contact is paused and then unpaused two days after the first step, the next email will be scheduled 3 days later (it will be sent on the time slot initially planned).

  • If I unpause a contact after the number of days between the two steps has passed, the next email will be scheduled as soon as possible according to the schedule linked to this sequence.

Example: Let's take the case of a two-step sequence with the second step being scheduled 5 days after the first one. If a contact is paused and then unpaused more than 5 days after the first step, the next email will be scheduled as soon as possible.

Important: If you receive an out-of-office email from one of your contacts and the email has been spotted as an out-of-office email by our artificial intelligence, the contact will automatically be paused in the sequence.

Note: When you unpause your contacts, the sending mode scheduled when you added your contacts to the sequence is not taken into account.


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