You can configurate the intervals between the steps of your sequences when creating or editing them

Sending of the first email: The sending time and day of the first step are defined when you're scheduling a sequence.

To set up dunning intervals between the different steps of your sequences:

1. Go to the Edition tab of one of your sequences

2. Open step number 2 (or one of the following steps) of your sequence

3. Select the interval in number of working days between this step and the previous one. Then, select the time slot on which you want the email to be sent or the task to be done.

Example: if I schedule my step 1 on Monday, October 22th from 10 a.m until 11 a.m and configure the interval on step 2 to 3 days later from 2pm until 3pm > my step 2 will take place on Thursday 25th between 2pm and 3pm


Make sure to configure the intervals between the different steps of your sequences before adding a contact to them

Be careful: The days that do not have authorized time slots when creating your schedules are taken into account for the number of days between two steps.
If the next time slot is not available when scheduling your emails, the emails will be scheduled as soon as possible according to your schedule and your quotas defined in the settings.

Example: Saturday and Sunday are days that have no slots allowed in your schedule. Step 1 is scheduled for Friday and step 2 is scheduled two days later. Step 2 is scheduled for Sunday, but since Sunday has no slots allowed, the sending will be scheduled on Monday.

Did this answer your question?