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Tasks and Calls management
Tasks and Calls management
Maximilien Deconinck avatar
Written by Maximilien Deconinck
Updated over a week ago

When creating or editing your sequences, you can schedule calls and task steps to be executed. (cf. article Create and edit a sequence) which will be usable via the Datananas Connect plugin.

When your call or task step expires, a notification (red dot) appears on the plugin icon.

The 'Tasks' tab is composed of different sub-tabs and allows you to view scheduled tasks:

  • Today : Refers to tasks that expired on the same day and are still to be validated

  • Tomorrow : Refers to tasks that will expire the next day and remain to be validated

  • Late : Not to be used, tasks that are due today and that are not realized are automatically rescheduled for tomorrow.

  • Done : Refers to tasks that have been validated during the last 7 days

To view a task et validate it, click on it and save it.

  1. Calls

Regardings calls, you can make notes that you can later find in the contact history. Then you can enter the call result (Positive, Negative, No answer, Answering machine, Wrong number, Secretary block) through the drop-down menu just below the notes you took during the call.

Depending on the result entered, different automatic actions will occur:

  • Positive: the contact will exit the sequence.

  • Negative: Contact will exit the sequence.

  • No answer: the contact will remain in the sequence.

  • Answering machine: the contact will remain in the sequence.

  • Wrong number: the contact will remain in the sequence

  • Secretary barrier: the contact will remain in the sequence

Important: You have to validate your task/call in the Datananas Connect plugin so that your prospect receives the next steps scheduled in your sequence.

2. The sequence state of your contacts

The sequence state of your contacts will also change as a result of your actions on these tasks and calls.

  • If the 1st step of your sequence is a call or a task, then the contact will keep the sequence state "Added" until you validate the call/task in Datananas Connect.

  • If the 1st step is a task and there are other steps scheduled in the sequence, then you must validate the task in the Datananas Connect plugin so that the contact takes the sequence state "Active" in the sequence. If the 1st step is a call, then the contact will take the sequence state "Active" if you choose one of the following results:

    • No answer

    • Voicemail

    • Wrong number

    • Gatekeeper

    Note: If you don't pick any resultat via the drop-down menu on your call and you click on Save and next, the sequence will continue and the contact will have the 'Active' sequence state.

  • If the last step is a task, you have to validate it on Datananas Connect for your contact to take the sequence state "Stopped". If the last step is a call, then tour contact will have the sequence state "Stopped" if you pick one of those results:

    • No answer

    • Voicemail

    • Wrong number

    • Gatekeeper

    Note: If you don't pick any result and you click on Save and next, then the contact will also take the sequence state "Stopped"

  • If you choose "Negative" or "Positive" as a result on your call, then your contact will take the "Unsubscribed" sequence state and will be then unsubscribed from the sequence.

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